LIGHT CLOUD TECHNOLOGIES (UCONNECT Refund & Money-Back Guarantee Policy)
At UCONNECT, we stand behind the quality of our products and services. While most digital purchases are final, we offer fair refund options under specific conditions, including a 30-Day Money-Back Guarantee for eligible products.
1. General Refund Rules
- Digital downloads (software, templates, plugins, etc.) are *non-refundable* after download unless defective.
- Subscription services may qualify for a prorated refund upon cancellation.
- Physical products (if applicable) follow a separate return policy.
2. When Can You Request a Refund?
✅ *Money-Back Guarantee (30 Days)* – For select products (e.g., premium software, courses), if unsatisfied, request a refund within *30 days*.
✅ *Defective or Misrepresented Product* – If the item doesn’t work as advertised (proof required).
✅ *Duplicate Purchase* – Accidental double charges.
✅ *Failed Delivery* – If you never received access (e.g., broken download link).
3. Refund Exclusions (Non-Qualifying Cases)
❌ *Change of mind* after downloading or using the product.
❌ *Failure to check system requirements* before purchase.
❌ *No refunds after the policy window* (30 days for eligible products, 7 days for standard items).
❌ *Abuse of refund policy* (excessive requests may result in account review).
4. How to Request a Refund
1️⃣ *Contact Support First* – Email mailto:support@uconnect.com with:
- Order # / Invoice details
- Reason for refund + evidence (screenshots, error logs)
2️⃣ *Await Review* – We’ll respond within *3 business days*.
3️⃣ *Approval & Processing* – If approved, refunds are issued to the original payment method within *5–10 business days*.
5. Subscription & Service Cancellations
- *Monthly/Annual Plans*: Cancel within *14 days* for a full refund. Afterward, refunds are prorated.
- *Auto-Renewals*: Turn off anytime via your account dashboard.
6. Dispute Resolution
- All refund decisions are final unless required by law.
- Chargebacks without prior contact may result in *account suspension*.
7. Need Help?
📧 *Email*: mailto:support@uconnectict.com